Asian Fabric Source; The finest selection of Asian quilt fabrics from Kona Bay, Robert Kaufman, and more...  
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Privacy Policy
Shipping Policy
Return Policy

 
  We try to keep our policies short, uncomplicated and easy to understand so that you can enjoy your shopping experience at AsianFabricSource.com without worrying about the fine print.
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Privacy Policy:


What type of information we collect:

We collect the following personal information in order to process, fulfill and ship your order: your name and email address, your billing & shipping address (not your credit card number) and your phone number. It is important to mention, that our payment system is chosen to provide you with the highest possible level of protection. If you place your order online, your credit card information is encrypted and not even our employees will ever see or have access to your complete credit card number.

What we do with this information:

The information we collect from you are for the sole purpose of processing, fulfilling and shipping your order and to provide you with the best possible customer service. We might contact you via e-mail or phone in order to keep you informed about the inventory status, other important information or changes of your order. None of your information will be shared with any outside party excect for the shipping company we use to ship your products.

How we protect your personal information:

We do not collect any of your information while you are browsing our website. The only time we collect your information is at the time you place your order in our secured checkout section. All pages of our website were you are asked to provide your personal information are protected by an extremely secure and powerful industry-standard Secure Sockets Layer (SSL) encryption. This is the same security standard that is used by most financial institutions for their online banking. Our payment system goes even one step further so not even our employees will ever see or have access to your complete credit card number if the order is placed online.

Questions or comments about our privacy policy:

Our Privacy Policy is subject to change at any time. We encourage you to review our privacy policy regularly for any changes. Please let us know in case you have any questions, concerns, or comments about our privacy polices or practices so we are able to address them.

 
Return Policy:


General Return Policy and Procedures:

You may return an item for refund or replacement within 30 days of the shipment date. Shipping and handling charges are non-refundable. Please call customer service at (239) 449-8381 between 9 am and 5 pm Eastern Standard Time (EST) to obtain a Return Merchandise Authorization (RMA) number. Orders received without an RMA number will not be processed, and credit will not be given for those items.

Fabric yardage of less than 1 yard cuts are NOT returnable. All returned fabric must be returned in its original condition, and must not have been washed, cut, or otherwise changed.
Due to copyright issues, patterns are not returnable.

Please clean and repackage used products in the original packing. Write the Return Merchandise Authorization number on the outside of the shipping box. Proof of purchase, receipt, and/or packing slip must be included in ALL returns.

Customers are responsible for all shipping costs related to cancelled or returned goods. Ship the package to the address provided by the customer service department. All returns must be insured and shipped by a trackable method, such as UPS, FedEx, or US Postal Service with a tracking number. The package must be shipped within 3 days of receiving the RMA number, or the shipment may be refused.

Credits will be processed in a timely fashion upon receiving all returns. Please note that a twenty (20%) restocking fee will be assessed for all returns which are damaged due to improper packing.

Return of products that arrived damaged:

Please inspect your package as soon as you receive it. If you notice any damage, please call us at (239) 449-8381 to report the damage and do not use the product. If your product arrived damaged, please make sure to contact us within 3 business days. In this case, keep all packaging (boxes, shipping labels, packing matterial, etc.) as the shipper might come to inspect the package.


Defective Items or Product Performance Problems:

Please contact our customer service department by either using our contact form or calling (239) 449-8381 in case you believe your product is defective or having functional problems. Our friendly and knowledgeable customer service will either help you solve this problem, provide you with any warranty information or assist you with the replacement or refund of your product.

 
Domestic Shipping:


General Shipping Policies:

AsianFabricSource.com uses the United States Postal Service Priority Mail for most of our shipping needs. The cost of shipping is based on the amount of your purchase. We pride ourselves on timely delivery, and ship orders within 24 hours of receiving them. The following chart specifies shipping cost based on order amount.

All prices are for orders within the US, including Alaska, Hawaii, and APO/FPO.

Fabric Swatches Free shipping  
$0 to $16.00 $4.80  
$16.01 to $25.00 $6.95
$25.01 to $50.00 $8.95
$50.01 to $75.00 $10.95
$75.01-$100.00 $12.95
$100.01-$125.00 $14.95  
Orders over $125 Free in US  
 
Mailing Address & Hours of Operation:


Archipelago II, LLC
6020 Green Blvd
Naples, FL 34116


Customer Service & Sales representatives are available between Monday - Friday, 9am to 5pm EST.
Our online store is open 24 hours a day every day of the week, including week-ends and holidays. Our phone lines are open Monday - Friday, 9am - 5pm EST.

We process and ship orders during weekdays. Most orders placed before 11am EST are shipped that same day if the ordered product is in stock. If you desire an item by a specific date, please call our customer service line
(239) 449-8381
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  Asian Fabric Source is designed by Archipelago II, LLC   Copyright © 2007-2010 Archipelago II, LLC